Gubbe was founded in the Nordics in 2018, originally from Finland – the happiest country in the world. The starting point for Gubbe’s work is to help seniors live happier and more active life. We operate in 3 countries and currently have around 40 people in our team. After raising a total of 6M funding, we’re expanding to new countries and looking for talented professionals to join us!

Now we are searching for a healthcare professional with a previous experience as a nurse to join our Core team in Finland as an Account Manager. 
 

Main responsibilities of the role - as a part of the new Homecare team

• Finding the best possible Gubbe helper match to our customers
• Mapping the needs of the customer
• Supporting the team with your expertise in nursing field
• Shift planning and workforce management
• Account management of customer relationships
• B2C sales - lead calling, service agreements
• Ensuring that Gubbe helpers are onboarded to meet the customer needs and comfortable to take the first visit
• Building long-lasting relationships and maintaining the high NPS of Gubbe helpers and customers – excellent Gubbe experience!

What does the daily work of an Account Manager look like?

• Communicating via different channels such as phone, chat, email - being the link between customers and Gubbe helpers
• Informing, onboarding and coaching Gubbe helpers to match clients’ needs (including special onboarding to different functional capacities of the customers)
• Taking care of one’s ownership areas: participating to meetings, reporting, delegating tasks, developing ways of working and informing stakeholders
• Working with CRM and ERP systems to keep track of the accounts
• Tight cooperation with other departments within the Core team (Talent Acquisition & Customer Happiness)
• Participating in different development projects

What we’re looking for

• Education requirements:
  Practical Nurse, Nurse, Community Care Nurse or other licensed health care professional

• Previous experience of home care field is highly desirable (for example from the field work or workforce management)
• Finnish as a working language, English as a company language. Swedish as a big plus!
• Self-driven, capability to take things further independently
• Ear for hearing the wishes and needs of the customer - great people skills!
• Ability to solve problems and seek better solutions for all parties involved
• Sales-oriented mindset & team-player
• Proactive, energetic and positive attitude
• Handling multiple tasks at the same time without losing focus

What we offer for you

A fun, hard-working and supportive team to work with for a meaningful issue and competitive salary. Competitive salary in between 2800-3300 €. We also offer participation in the employee stock options program (ESO) and benefits, such as occupational healthcare, flexible working hours and remote working possibilities, Macbook and iPhone.

Next steps

If this role sounds like a match to you, then click below to apply! The position will be filled as soon as the right candidate is found.

Recruitment process

Step 1: Initial get-to-know with hiring manager Anna & Head of People, Julia (30 min)

Step 2: Onsite interview with your potential future peers (75 min)

Step 3: Onsite get-to-know with founders Sandra & Meri-Tuuli (60 min)
 

If you have any further questions or want to know more about the position, call the hiring manager Anna Helve (+358 50 5555 012) on Monday 13th of March 12:00 - 13:00 or Wednesday 15th of March 14:00-15:00 or send email to anna@gubbe.io. Also please do let us know if you require reasonable accommodations in participating in the recruitment process.

We are looking forward to your application! 😍