Gubbe was founded in Finland – the happiest country in the world. Gubbe’s mission is to help seniors live happier and more active lives. We operate in Finland and in Sweden and currently have 14 people in our office team.

We are looking for talented Service Manager to join us!

Do you have a strong interest towards healthcare and want to be part of revolutionizing elderly care - continue reading!

Main responsibilities of the role

💗Finding the best possible Gubbe helper match to our customers

💗Doing recruitment activities to find great helper candidates

💗Mapping the needs of the customer

💗Account management of customer relationships

💗B2C sales - lead calling, service agreements

💗Ensuring that Gubbe helpers are onboarded to meet the customer needs and comfortable to take the first visit

💗Building long-lasting relationships and maintaining the high NPS of Gubbe helpers and customers – excellent Gubbe experience!

What does the daily work of a Service Manager look like?

💗Communicating via different channels such as phone, chat, email - being the link between customers and Gubbe helpers

💗Informing, onboarding and coaching Gubbe helpers to match clients’ needs (including special onboarding to different functional capacities of the customers)

💗Taking care of one’s ownership areas: participating to meetings, reporting, delegating tasks, developing ways of working and informing stakeholders

💗Working with CRM and ERP systems to keep track of the accounts

What are we looking for?

💗Education requirements: Background in health or social care or elderly care. Ie. Practical Nurse, Nurse or other health care professional or other

💗Finnish and Swedish as a working language, English as a company language.

💗Self-driven, capability to take things further independently

💗Ear for hearing the needs and wishes of the customer - great people skills!

💗Ability to solve problems and seek better solutions for all parties involved - you bring solutions rather than problems

💗Sales-oriented mindset & team-player

💗Proactive, energetic and positive attitude

💗Handling multiple tasks at the same time without losing focus

What we offer for you

💗A fun, hard-working and supportive team to work with for a meaningful purpose and competitive salary. Competitive salary in between 2800-3100€.

💗We also offer participation in the employee stock options program (ESO) and benefits, such as occupational healthcare, flexible working hours and remote working possibilities, Macbook and iPhone.

Next steps

If this role sounds like a match to you, then click below to apply! The position will be filled as soon as the right candidate is found.

Recruitment process

💗Step 1: Initial get-to-know with hiring manager Kaisa (30 min)

💗Step 2: Onsite interview with your potential future peers (75 min)

💗Step 3: Onsite get-to-know with our CEO Meri-Tuuli (60 min)

If you have any further questions or want to know more about the position, call the hiring manager Kaisa Kärki (+358405773051)or send an email to kaisa@gubbe.io. Also please do let us know if you require reasonable accommodations in participating in the recruitment process.

We are looking forward to your application!